Delivery & Returns
We aim to create and deliver commissions within 28 days of receiving your pictures. If you need your order a little sooner than this, please contact us and we will do our best to help.
Courier delivery will be charged according to the size and weight of the commission(s) you have ordered. This cost will be calculated and shown when you checkout.
We offer worldwide shipping. Please contact us if your shipping destination is not listed at checkout and we will be pleased to assist. Acrylic glazing is used instead of glass for commissions travelling overseas, as this glazing material is shatterproof but appears virtually identical to glass. Please note that import duties, taxes, and charges may apply in your country. These charges are the customer's (buyer's) responsibility and they are not included in the item price or shipping cost. Customs policies vary widely between countries, and local customs offices should be contacted for further information.
We want you to be completely satisfied with your purchase and ensure all orders are quality checked before delivery. We use specially designed packaging to absorb shock and prevent breakage. In the unlikely event that any damage should occur during transit, please notify The Little Square Gallery by email to email@example.com within one business day of receiving your commission. A damaged commission will be replaced free of charge as soon as possible. Photographic evidence may be requested.
Unfortunately we cannot offer refunds on any item purchased through The Little Square Gallery as we only sell items of a personalised nature.
To ensure you are delighted with your order, you will be sent a digital proof of the styled picture(s) to be displayed within your commission to review and agree before we pass your order to print and assembly.
In the unlikely event of any defects existing within a commission you have ordered from us, or if you have any other queries regarding your purchase, please notify The Little Square Gallery by email to firstname.lastname@example.org within one business day of receiving your order.